Reviews

"Thank you, Luciana, you’re a gem! Your patience really helped me, especially when I updated my new vehicle information. I truly appreciate you taking the time to answer all my questions and address my concerns. Thank you so much for all your help!"

"Atencion eficiente, amable y respetuosa por parte de Luciana."

"Muy buen servicio por parte de Luciana fue de gran ayuda"

"Lucia helped me. She did a great job 👍 . Thanks Lucia"

"I had a very frustrating experience with State Farm, specifically with the Elvia Solis State Farm agency.

My biggest concern has been the handling of payments, late fees, and communication. I was charged late fees even after speaking with representatives and confirming the total outstanding amount. During these conversations, I was not clearly informed that another late fee would be applied. I also did not receive clear communication by email or mail giving me an opportunity to address the issue before additional fees were charged.

What made the situation even more frustrating was the inconsistent information I received. After speaking with an agent, I would later receive different information from a supervisor. I requested to speak with a supervisor directly, but the agent initially refused to transfer me. When I eventually spoke with a supervisor, their explanation did not match what the agent had previously told me.

I also experienced difficulty reaching the agent when I needed assistance regarding my account. On the other hand, when State Farm needed a payment, I received repeated calls. That difference in communication was extremely frustrating.

I expect an insurance agency to provide clear information about amounts owed, fees, payment deadlines, and account status. If a customer confirms the outstanding balance with a representative and pays based on that information, there should not be unexpected additional fees without clear communication.

Based on my experience, I would strongly encourage anyone considering this agency to carefully document every conversation, confirm all balances in writing, and ask for written confirmation of any payment or fee-related information.

This review reflects my personal experience with the Elvia Solis State Farm agency and the customer service I received."

"It was great thank for help"

"La persona que me atendió es excelente buena atención Luciana"

"Buen servicio"

"Stefanie was absolutely wonderful to work with. I had a lot of questions and several things I needed help getting taken care of, and she handled everything with so much patience and professionalism. She made what could have been a stressful process feel incredibly easy and seamless. She was knowledgeable, kind, and really took the time to make sure I felt taken care of. I truly appreciated her help and would highly recommend working with her."

"Luciana y Elvia aclaroron mis dudas, me dieron muy buen servicio."

"Stephanie. Excelente servicio, me atendió muy bien y resolvió mi necesidad, muchas gracias"

"Luciana"

"I’ve had a great experience with this State Farm agency. The team is genuinely friendly and never pushy about selling extra coverage — they take the time to understand what I actually need. When I found a better rate, they made canceling my old policy simple and hassle-free. It’s refreshing to work with an agency that puts the customer first. Highly recommend if you want honest, low-pressure service."

"Muy Buena representante
Jennifer nos atendio muy bien
muchas gracias por su atencion"

"I had an outstanding experience working with Stephanie Garcia at Elvia Solis’ State Farm office. Stephanie was incredibly professional, knowledgeable, and patient throughout the entire process. She took the time to answer all of my questions, explained my coverage options clearly, and made sure I found the policy that best fit my needs without ever making me feel pressured.
Her friendly attitude and attention to detail made everything simple and stress-free. It’s clear that she genuinely cares about her clients and goes above and beyond to provide excellent customer service. If you’re looking for someone who is trustworthy, responsive, and dedicated to helping you protect what matters most, I highly recommend Stephanie Garcia and the Elvia Solis State Farm team. Thank you for such an exceptional experience!"

"Muchas gracias la oficina de Elvia Solis state farm, muy buen trato y persanal muy amable en especial Stafanie. Es una de las mejores oficinas de state farm 100% recomendable y siempre a la vanguardia para mejor servicio, gracias por su servicio.."

"Jennifer excelente servicio.
Una atención de primer nivel. Muy rapida para hacer el proceso y conoce a la perfeccion los process."

"Excelente servicio de parte de Christian y de todos"

"Luciana has been very helpful and quick with assisting my Mom on her payment and setting up auto payments. She was friendly, insightful and patient. Great customer service. We have auto and home property insurance. I recommend her to anyone seeking similar services. Jay Querubin"

"Gracias Jenifer por atender mi llamada esta mañana y proveer lo que necesitaba"

"I’ve had an excellent experience with State Farm and Elvis Solis. The customer service is always professional, responsive, and genuinely helpful, making the entire insurance process easy and stress free. I highly recommend their team to anyone looking for reliable coverage and outstanding support.👌👍👍"

"Excelente servicio muy amables gracias"

"No recibí la transferencia necesaria para poner mi queja a Corporate. No son profesionales para ayudar."

"Excelente servicio de parte de Luciana muchas gracias!!!"

"Gracias por atenderme Jennifer , muy buena persona , gracias por su ayuda"